Refund and Return Policy
Our Commitment to Quality
At Lissette’s Etched Creations Co., we take pride in the quality, craftsmanship, and attention to detail that go into every creation.
We want you to be happy with your purchase. If something isn’t right with your order, please reach out to us. We’re here to help.
Please review our return and refund policy below.
1. Returns for Non-Custom Items
We accept return requests for eligible, non-personalized products within 14 calendar days of delivery.
To qualify for a return, the item must be:
* Unused and in its original condition.
* Returned in its original packaging.
* Accompanied by a receipt or proof of purchase.
All returns are subject to review and approval.
Non-Returnable Items
The following items are not eligible for return:
* Gift cards.
* Personalized or custom-made products, except as described in Section 2.
* Items damaged through misuse, improper handling, or failure to follow care instructions.
* Items that have been used, altered, or damaged after delivery.
For example, wooden products should not be placed in a dishwasher or left soaking in water, as this may cause damage.
2. Personalized and Custom-Made Products
Because personalized and custom-made products are created specifically for each customer, all sales are generally final once production has begun.
However, we understand that problems can occasionally occur.
We will review requests for a replacement, correction, refund, or other appropriate resolution in the following situations:
Errors on Our Part
If we make an engraving or production error that differs from the approved design or agreed specifications, please contact us.
Examples include incorrect spelling, missing personalization, or engraving placement that differs from the approved proof.
Please note that errors appearing in a design proof approved by the customer are not considered production errors.
Damaged or Defective Products
If your item arrives damaged, defective, or materially different from the approved specifications, please notify us within 7 calendar days of delivery, whenever possible.
We may request photographs of the item and packaging to help us evaluate the issue.
Depending on the circumstances, we may offer a correction, replacement, refund, or another appropriate resolution.
Nothing in this policy limits any rights or remedies available under applicable law.
3. Refunds
Once an approved return is received and inspected, we will notify you by email.
If a refund is approved, it will be issued to the original payment method.
Refunds are generally processed within 7–10 business days after approval. Your financial institution may require additional time to post the credit.
Original shipping charges are generally non-refundable for standard returns.
If a refund results from our error or a defective product, applicable shipping charges will be reviewed as part of the resolution.
4. Return Shipping
Standard Returns
For approved returns of non-customized items, customers are responsible for return shipping costs unless otherwise agreed.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.
Returns Due to Our Error
If a return is required because we shipped the wrong item, made a production error, or provided a defective product, we will arrange appropriate return instructions and cover reasonable return shipping costs.
Please contact us before shipping an item back.
5. Customer-Provided Items
For products supplied by customers for engraving, our Customer-Provided Items and Test Engraving policy applies.
Because materials, coatings, and finishes can vary, engraving results may differ, and certain items may require testing before production.
Any required testing will be discussed with the customer before proceeding. Testing may permanently alter the test item.
Please review our Terms & Conditions for additional information regarding material compatibility, testing requirements, customer authorization, and engraving limitations.
6. How to Request a Return or Report an Issue
To request a return, report damage, or discuss a concern with your order, please contact us at:
Lissette’s Etched Creations Co.
Email: info@lissettescreations.com
Website: www.lissettescreations.com
Please include:
* Your order number.
* A brief description of the issue or reason for the return.
* Photographs, if the item is damaged, defective, or incorrect.
We will review your request and provide instructions for the next steps.
Please do not return products without contacting us first.
We appreciate your understanding and thank you for supporting Lissette’s Etched Creations Co.