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Privacy Policy

A legal disclaimer

Lissette's Etched Creations Co. ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights concerning that information.

1. Information We Collect

We collect information in two main ways: directly from you and automatically as you use our site.

 

Data You Provide Directly:

This is the Personal Information you knowingly give us when you place an order or submit a custom request:

  • Contact & Order Details: Your full name, email address, shipping address, and phone number.

  • Payment Information: We collect billing details necessary to process your transaction (Note: Full payment card details are processed by third-party payment processors like Wix Payments or PayPal and are never stored on our servers).

  • Customization Data: Specific details submitted via the Custom Order Form, including design descriptions, text, logos, or any photos you upload for etching.

 

Data Collected Automatically:

 

When you visit our site, technical data is collected using tracking tools (like cookies):

  • Usage Data: Your IP address, browser type, device details, and pages you viewed.

  • Cookies: Small data files stored on your device that help our site remember items in your shopping cart and analyze site usage.

2. How We Use Your Information

We collect your data solely for purposes related to running our e-commerce business.

  • Fulfilling Your Order: To process payments, confirm your purchase, create your digital design proof, and ship your etched product to you.

  • Communication: To update you on your order status, respond to customer service inquiries, and send receipts.

  • Marketing: To send you promotional emails about new products, sales, and events, but only if you have actively opted-in to receive them.

  • Site Improvement: To monitor and analyze site usage so we can improve the design of our website and enhance our product offerings.

3. Sharing Your Information with Third Parties

We do not sell your personal information. We share data only with the trusted third parties necessary to operate our store:

  • Service Providers: We share necessary information with partners who help us run our business: Payment Processors (to handle billing), Shipping Carriers (for delivery), and Wix (for website hosting and analytics).

  • Legal Compliance: We may share your information if legally required to comply with a court order, subpoena, or other legal process.

4. Your Rights and Choices

You have control over your personal data. You can exercise these rights by contacting us directly.

  • Right to Access: You can request to receive a copy of the personal data we hold about you.

  • Right to Correction/Deletion: You can ask us to correct any outdated or incorrect information, or to delete your personal data from our records.

  • Right to Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link located at the bottom of the email.

5. Contact and Policy Updates

  • Questions: If you have any questions or concerns about this policy or your data, please contact us at: lissette@lissettescreations.com

  • Changes to This Policy: We may update this Privacy Policy from time to time. We will post the revised policy here and update the Effective Date at the top of the page.

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